Refund and Returns Policy

At Luggage Trendz, we are dedicated to providing high-quality travel gear and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions and procedures for returning or exchanging your items.

1. Return Window & Eligibility

We offer a straightforward return and exchange process. To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: You must initiate the return or exchange within [7] days of the purchase date or the date of delivery.

  • Condition of the Item: The luggage or travel accessory must be completely unused, in its original pristine condition, and have all original tags, labels, and protective packaging intact.

  • Proof of Purchase: A valid invoice, order confirmation, or store receipt is mandatory for all returns and exchanges.

2. Non-Returnable Items

Please note that certain items cannot be returned or refunded:

  • Items purchased during clearance sales or promotional events (unless structurally defective).

  • Personalized or custom-monogrammed luggage.

  • Items that show signs of use, travel wear, or improper handling.

3. How to Initiate a Return or Exchange

Depending on how you made your purchase, the process for returning an item varies:

For In-Store Purchases

If you bought your item directly from one of our physical retail outlets, the fastest way to process a return or exchange is to visit us in person. Bring the unused item and your original printed receipt to the store where the purchase was made. Our store managers at our branches will be happy to assist you with an on-the-spot exchange or guide you through the refund process.

For Online Purchases

If you purchased your gear through our digital platforms or social media campaigns:

  1. Contact Support: Email our customer service team at groccysupermarket@gmail.com or call us at +91 8780007281 to request a Return Authorization.

  2. Pack the Item: Securely pack the item in its original packaging.

  3. Shipping: You may be required to ship the item back to our centralized processing facility. Note: Unless the item received was incorrect or defective, return shipping costs are the responsibility of the customer.

4. The Refund Process

Once we receive your returned item, it will undergo a thorough quality inspection.

  • Approval: If the item passes our quality check, your refund will be approved and processed.

  • Method of Refund: Refunds will be credited back to your original method of payment (e.g., Credit Card, UPI, Net Banking). For cash purchases made in-store, a store credit or bank transfer may be issued depending on the store’s daily policy.

  • Processing Time: Please allow [5 to 7] business days for the refunded amount to reflect in your bank account or credit card statement after the return has been approved.

5. Damaged or Defective Items

We stand by the durability of our products. If your Luggage Trendz product arrives with a manufacturing defect or shipping damage, please contact us within 48 hours of delivery.

  • Include your order number, a description of the defect, and clear photographs of the damage.

  • We will arrange for a free replacement or a full refund, including any standard shipping charges you incurred.

  • Please note: Damage caused by airline mishandling after use falls under our standard product warranty claims, not the return policy.